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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73717 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203308 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Hotspot setup

May you assist with iPhone 5s hotspot setupIt gives a Vodafone link for setup but nothing happens.

ZaneleM by 1: Seeker
  • 9886 Views
  • 1 replies
  • 0 thanks

Text Messages when SIM down

My SIM has gone down today and is being replaced......is there a way of gaining access to new text messages sent before the replacement sim arrives....ie via the web....

Buying unwanted iPhone 6s plus upgrade

I've bought an unwanted upgrade 6s plus from a Vodafone customer. It's locked to Vodafone which he says he has requested the code to get it unlocked. Once this is done is this phone completely mine? Can I use my giffgaff sim in it straight away? If h...

Sure Signal and Netgear DG834N settings

Got Sure SIgnal working on Netgear DG834N after several days of experimentation so though others may find this userful (and this may not be correct but it does work ...!): Find your MAC address for he sure signal unit (on the box itself), Advanced > ...

I can't add a phone number to suresignal box.

Vodafone website doesn't provide facility for managing suresignal phone numbers. Vodafone refuses to deal with a simple registration request over the phone. Anyone has a solution of how to add a phone number to the suresignal box? Thanks.

MAX1M1 by 3: Seeker
  • 17075 Views
  • 3 replies
  • 0 thanks

Upgraded phone not working on Sure Signal

Hi all, I recently upgraded my Galaxy S4 for the Galaxy S6, for some reason it will not connect to my Sure Signal.  I've disabled 4G on the S6 and I've still not managed to connect. I've also tried going into the Sure Signal manager on my Vodafone ac...

Sure Signal v3 problem

I have a sure signal v3 providing no signal. The power light is on. lights 2 and 3 are off - light 4 (in use) is solid amber. I have reset it / turned it off etc and left it over 6 hours but no change. It has been registered and working fine before T...

stjk by 2: Seeker
  • 15747 Views
  • 1 replies
  • 0 thanks

SureSignal has decided to stop working!

Afternoon Vodafone. My SureSignal has decided to stop working; no reason why it just seems to have stopped leaving me with no mobile signal at home. No 2G or 3G from the network where I live. I've tried resets, powering off and restarting, I've check...

El_Gordo by 4: Newbie
  • 17896 Views
  • 10 replies
  • 0 thanks

Suresignal v1 not working

Hello all Our suresignal box V1 has stopped working. I tried re-setting (holding down the re-set for 30 seconds, unplugging etc.) but nothing. There is just one light (the top one) lit. Hope you can help. Our Broadband has no problems and it has work...

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