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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73758 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229867 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203337 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! SD Card

How do I make my SD card the default write disk on a Vodafone Smart 4 Mini?? I've inserted my SD card into the device but want to make it the default write disk so that when I download things from Google Play it downloads there automatically. Thanks

TheClaw by 1: Seeker
  • 14833 Views
  • 1 replies
  • 0 thanks

Issue not listed?

If the issue you're experiencing isn't listed, please copy the following template and post the information in the Sure Signal board.   ----------------------------------------------TEMPLATE--------------------------------------------   The issue you’...

Retired-Kay by Moderator (Retired)
  • 56413 Views
  • 0 replies
  • 1 thanks

the continuing saga of my S6 Edge order

Upgrade due 5th April, 6th April - phoned the loyalty team & ordered a 128GB Edge in gold / platinum. Got a good deal, free wireless charger etc, job done.Did a live chat last Friday (17th) just to find out what the stock levels were looking like, an...

customer care agent

I cant use my phone it say contact customer care agent and i cant even call 191 i need this back on ASAP as i am a business customer i really am not happy.

thelink by 1: Seeker
  • 14098 Views
  • 1 replies
  • 0 thanks

I used the Chat message board to upgrade

I did not recieve confirmation for my order of my upgrade to the Samsung S6, I used the Online Instant Chat service to do this, but the last I heard was that they would do a credit check and order my Samsung S6, I have not received an email to confir...

Sure Signal - Call Audio Quality Issues

This issue has the following symptoms:   Poor audio quality on both outbound and inbound calls   If you’re only experiencing poor audio quality one-way (for example, the call sounds fine to you, but the person you are calling reports poor quality), t...

Retired-Kay by Moderator (Retired)
  • 41177 Views
  • 0 replies
  • 0 thanks

Resetting your Sure Signal

For version 1 Sure Signal (the one with four lights on the front):   The reset button needs to be held in throughout this entire process   Press and hold down the reset button for 30 secondsThe LED’s flash once from top LED to bottom LED in sequenceC...

Retired-Kay by Moderator (Retired)
  • 85515 Views
  • 0 replies
  • 3 thanks

‘Call Failed’ error when making calls

This issue has the following symptoms:   For version 1 Sure Signal (the one with four lights on the front): Lights one, two and four are all solidIncoming calls, texts and internet all work correctlyWhen making a call on a registered phone, the error...

Retired-Kay by Moderator (Retired)
  • 38618 Views
  • 0 replies
  • 0 thanks

Sure Signal not transmitting a 3G signal

This issue presents the following symptoms:   For version 1 Sure Signal (the one with four lights on the front): Lights one, two and four are solid which indicates the Sure Signal is connected, but isn't giving a 3G signal.Light three does not light ...

Retired-Kay by Moderator (Retired)
  • 56098 Views
  • 0 replies
  • 0 thanks

Light one on, light two flashing

This issue has the following symptoms:   The power lights on and light two flashes constantlyLight two does not go solid   Troubleshooting steps:   Wait 24 hours. It can sometimes take up to 24 hours for the Sure Signal to fully register with the ser...

Retired-Kay by Moderator (Retired)
  • 60643 Views
  • 0 replies
  • 0 thanks
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