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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73722 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203311 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

sony xperia z2

Has anyone else had the little sim flap fall off the phione.Ive had the warranty made invalid because of this. Even though the problem with the phone is not related 

Initial charge???

Do I need to do a 6 or 12 hour charge before I use my phone? With the s6 battery life not being the best I'd like to get off to the best start. I know they no longer have charge memory etc but I'm just wondering if I should charge for a certain amoun...

Tally05 by 2: Seeker
  • 12827 Views
  • 2 replies
  • 0 thanks

S6 Preorders & Complaining: CEO Contact, 3rd Party Services, Ombudsman

I thought I would put details on how else to complain in one thread, and details on other people to contact to escalate it.   Try Live Help first, however we all know how bad they are.   Contact Vodafone CEO:   His email address is: (Removed by moder...

neddage by 4: Newbie
  • 13631 Views
  • 3 replies
  • 0 thanks

Lack of customer service !

I have recently got a new iPhone 5c and I activated my new sim online as per a guidance video from Vodafone, however on the website it said that it would be active either instantly or 12hrs later, I am now 18hrs into the activation process only to ri...

Swap SIM for new phone

I have a 'new' phone (iPhone5) since my last visit to the UK and need a Nano Sim. I want to be 'up and running' when I get to Heathrow and am wondering if there is a store at Terminal 2 where I can swap? Would appreciate any advice

Arby by 2: Seeker
  • 11842 Views
  • 1 replies
  • 0 thanks

Suresignal unbarring issue

Good Morning, We recently unbarred an old Suresignal device (we had barred it a long time ago as it was temporarily lost but we recently found it).The "unbarring" appeared to be successful.Next we went to the online portal and selected "Manage Suresi...

Sony Xperia unlock

I have all the codes and the procedure for unlocking my phone but it won't bring up the statement asking for the unlock code! I've tried it with my old non Vodafone SIM card but it doesn't ask for the code. It doesn't work with the new Vodafone SIM s...

Tlclady by 2: Seeker
  • 13266 Views
  • 5 replies
  • 0 thanks

New Mobile Broadband Enquiry

Dear Sir/Madam, I will be travelling to England from Australia in June 2015, and would like to enquire about how to order/setup mobile broadband for use on arrival. I am travelling as the physiotherapist for the Australian National Paralympic Footbal...

MatPrior by 1: Seeker
  • 14641 Views
  • 1 replies
  • 0 thanks

galaxy s6 set up

I have gone on the vodafone set up guides to set up my new s6 as it dosn't show 3g signal. but there is no set up guide for the s6. help

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