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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73858 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229882 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203971 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal Version 1 Not connecting

Hello Since Saturday 22nd November (possibly immediately following a 5 second general power outage) I have had no Sure Signal connection. The SS device shows only the power light lit. I have rebooted the SS and wireless router and followed all troubl...

De-register sure signal box

Hello,I am no longer a Vodafone customer and need to deregister my suresignal box so I can pass it on to another Vodafone customer.The serial number is : 40122926047Can someone please advise how to do so.Thank you very much.

Sure Signal won't connect to new iPhone 5S

The sure signal in my office wont connect to my new iPhone 5s. I have de-registered and re-registered several times with no success, I've even left a gap of a few days in between. I have also reset the sure signal.I have another sure signal at home w...

MrAlien by 2: Seeker
  • 20812 Views
  • 5 replies
  • 0 thanks

New iPhone 5s will not work without old iPhone 4s turned on

Just got a nano sim activated for new iphone 5s. When I found that my old iPhone 4s was still receiving the same calls that my iPhone 5s receives I turned off the old iPhone and put it away. After turning it off the new phone neither makes nor receiv...

Bill1988 by 2: Seeker
  • 13013 Views
  • 1 replies
  • 0 thanks

Galaxy Note 4, Alpha or Galaxy S5?

Early in the new year my contract will expire so I can upgrade my current S3... I do like Samsung phones, I know they work well in the car bluetooth using the rSap profile so I want to stick with Samsung.. Question, from users experience should I go ...

sure signal get PERMANENTLY BARRED if not used for a while

I find it strange that this is not documented or listed on the troubleshooting guides but if a Sure Signal is not used for a while, they get PERMANENTLY BARRED. From eForum agent: "I have confirmed with our technical team. The sure signal details whi...

Resolved! iPhone 5S - Call Merge / 3-Way Calling

Hello, Does anyone know how to get 'Call Merge / 3-Way Calling' to work on the iPhone 5S?  I've used it before on my iPhone but for some random reason it stopped working. I've called up but they said it should be fine and to do a hard reset but no lu...

Pay As You Talk Reconnection

My PAYT card has been disconnected. May I reconnected from abroad or need to go back to the UK? Thanks

mamma by Not applicable
  • 15678 Views
  • 3 replies
  • 0 thanks

PDP authentication failure in US

I see a number of posts with this issue but have not seen a solution. Here is the problem: I have an iphone 5, I am based in the UK but currently travelling in the US. My mobile data was working fine until I purchased the World Traveller product and ...

sebmcd by 2: Seeker
  • 15350 Views
  • 5 replies
  • 0 thanks
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