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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74489 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229998 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204459 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

HTC One M8 SD Card

Hello, I've just bought a micro SD card to use on my new HTC One M8 but when I put it in the device, nothing happens - all of the options stay greyed out.  It's as though it isn't in there. I tried the card on my friend's windows phone and it works f...

DC150 by 2: Seeker
  • 42086 Views
  • 8 replies
  • 0 thanks

Resolved! iPhone 4 3G Symbol Not Showing.

I brought the £10 freedome freebee and i have calls and texts however no 3G. I messed around with my vodafone settings, and accidently bared mobile data and since then the Symbol hasent shown.I refreshed the page and it says the Bar is off however wh...

Resolved! Not getting OTP from banks.

HiI am not receiving any one time pass codes from the banks. I get texts from other people without any problems. Can anyone tell me is this a phone problem or a Vodafone problem. The phone is a HW-W718+.ThanksStuart

stuartc51 by 4: Newbie
  • 45426 Views
  • 18 replies
  • 0 thanks

SureSignal not working

Dear Vodafone Tech Team, Serial Number: 21230525541 IP: 86.132.109.151Ping: 35msUp/Down: 56Mbps/16Mbps I have reset SS1 a few times, cannot get it to connect steadily to Vodafone network. Please can you check what the issue might be?

Sure Signal to BT Infinity - will not work

I have just purchased a Sure Signal device and installed it. The lights are displayed as discussed in the installation document but it does not boost my signal. I have read the post below and it appears this is an ongoing issue. I have tried all of t...

HTC One and Sky Mobile TV

Has anyone actually got this working on the HTC One? I have spent more than 2 months trying to get this working and have experienced some of the worst customer support I have ever had! The final straw has been recieving texts saying 'You are missing ...

wjfreeman by 4: Newbie
  • 56232 Views
  • 113 replies
  • 0 thanks

Re-sync or firmware push for VSS1 please

This is almost a repeat of a previous message I sent, which was successfully resolved, but after several months the symptoms have returned...I have a Sure Signal 1 which is showing all the right lights, but is not offering any signal to the phones re...

bernardw by 4: Newbie
  • 8917 Views
  • 2 replies
  • 0 thanks

Suresignal 1 / iphone 5c

I've changed from a blackberry to an iphone 5c, but the handset doesn't connect to the suresignal. I've switched the suresignal on and off, but it makes no difference. Can you assist please? Thanks

tigerboy by 2: Seeker
  • 9948 Views
  • 9 replies
  • 0 thanks

Unable to send picture messages

Ever since my upgrade to iphone 5 I cannot send pic messages. Anyone else have this issue?I phoned and the rep said he reset settings and it should all work but no, still not working. Any help?

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