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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74034 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229906 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204000 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Customer Service Management - Delayed Upgrade

It's abyssmal. I've spoken to over 15 people, an upgrade ordered 5 times by the upgrade team and the 'Specialist Care' team, a £10 call to the Head Office, still no upgrade received, it's now day 35. A can a company operate like it does. Nobody knows...

Vaughn17 by 2: Seeker
  • 799 Views
  • 3 replies
  • 0 thanks

Out-of-plan charges for included services

I have a pay-monthly plan which includes unlimited UK calls and texts. Since a new "month" started last week, I have started getting charged for calls and texts to UK numbers showing as out-of-plan charges. I called 191 last week and was told it was ...

KirstenM by 2: Seeker
  • 8581 Views
  • 8 replies
  • 1 thanks

Smart ultra 6 camera problems

when I turn the camera on screen is black it says unable to connect to camera camera has been disabled because of security policies or is being used by other apps could anyone help.thanks .

call charges

hi there ,we had some friends over from the states and i called her 3 times while she was in the uk and i got £29 added to my bill for the calls,please tell me this is a mistake on vodafones behalf 

JackoB5 by 1: Seeker
  • 503 Views
  • 1 replies
  • 0 thanks

Vodafone - 3rd Party Router - Synology RT1900ac or RT2600ac

Firstly these do not currently appear on the Openreach approved list however Plusnet also only allow approved routers and were happy with the Synology ones. They are approved but the list isn't up to date. This is just in case someone has or wants on...

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chrisb84 by 4: Newbie
  • 2722 Views
  • 2 replies
  • 3 thanks

Vodafone connect and Dlink Powerline AV2 1000

Hi thereJust signed up to Vodafone Fibre 78 and was activated a few days ago.  I am using the supplied Vodafone Connect router (brand new) and trying to use these brand new Dlink powerline adapters with it as the only phone socket downstairs is in my...

Complaint

Help!I submitted a complaint about 6 weeks ago to Vodafone after they essentially lied to me when I switched to them by saying I could take my number over but when I signed up they said they couldn’t because it was virgin media. When I raised it with...

Sure Signal admin account closed - how to add new users

Hi, original administrator phone account closed and existing added users still using Sure Signal ok. I now need to add a new user but there is no account with admin rights to do this. Have tried registering a new Sure Signal account with same booster...

andhock by 1: Seeker
  • 1063 Views
  • 3 replies
  • 0 thanks

Faulty iPhone 6+ - Consumer Law

Hi,Having issues with an IPhone 6+ which is just over its 12 month warrenty period. Had it at Apple yesterday and it's a manufacturing issue, as the phone it's self wasn't caused by accidental damage, my insurance will not pay out. Apple them told me...

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