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These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...
Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed? Getting ...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
I have just installed a Sure Signal at home and am wondering how much of my Monthly Broadband allowance is taken up by phone calls and texts sent and received through Sure Signal? Any answers in layman's terms please.SureS
Hello, I have a sure signal box connected to Virgin Media Super Hub on the 60mb package. When making a call the second light does come on but my calls are beyond good. Constant break ups. I have restarted both the Super Hub and sure signal now and it...
Hi forum, I'd appreciate some guidance/help from any of the Vodafone folks here... We've recently added another SureSIgnal (SS2) unit to our network (serial 40122462597) - its noted as Active on the SureSignal dashboard and has solid power and sys...
HiOur broadband service via a BT Hub 2.0 stopped working recently but since sorting that issue out with the help of BTs tech' support (had to log in and reset the hub user name?!) our SS isn't working correctly. I've tried resetting, hard reset etc ...
Hi I have just got a new phone and it required a new sim card. It won't connect to the sure signal and does not get any reception. I have already done the following: Waited 24 hours.Removed the user and re-added them.Factory reset the Sure Signal box...
Hi, I received my new phone today and have spent the day with failed calls, failed texts and little to no signal. My wife who is also on vodafone has a solid 5 bar signal so I'm assuming it is something to do with the new sim not yet being recognised...
Have had my sure signal box working for the last 3-4 months. Yesterday, however, sure signal stopped working. Both the power light and the internet light keep flashing. I have tried rebooting to no avail. The box serial number is 21228597304.
Hi, I received my Sure Signal v2 yesterday evening and plugged it straight into my wirelss router. Power light is on constantly but the system light and phone light are constantly flashing. I left it overnight but even after 12 hours it was still the...
Yesterday there was a power cut in the village and it appears that my Sure Signal box has lost its connection as a result. Only the red power light is showing on the box. I have attempted a reconnection as follows: 1 Press reset button and keep pre...
I have a 6 week old Sure Signal and my iPhone 4S is on latest iOS release. In my house I have poor Edge coverage of 1 to 3 bars at most (no 3G hence why I got Sure Signal). My iPhone won't automatically roam onto the Sure Signal even when it is right...
