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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74092 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229923 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204031 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Network Unlock Code not working

Can someone please help. Have not had a good experience with Vodafone. I was a PAYM customer for 2 years with a Samsung Galaxy Note 3. After I left tried to get my phone unlocked but the NUC code did not work (error message said "Code unsuccessful". ...

Vodafone Payment Team

Hi My services have been restricted and I need to contact the Payments Team to arrange a re-payment plan, however as my line is barred I cannot call them or visit a store due to my working hours. Is there anyother way I can contact them? I tried the ...

Mblack1 by 2: Seeker
  • 4254 Views
  • 3 replies
  • 0 thanks

Tablet Bundle - Global Roaming from 11th of June

Hello Vodafone, Can you please confirm that a 3GB tablet bundle (taken with an IPad Air2 in 2016) will have Vodafone Global Roaming activated from 11th of June and that I will be able to use my UK allowance for free in European Union ? Many thanks,Ge...

catean by 10: Established
  • 759 Views
  • 1 replies
  • 0 thanks

fuming and angry

After a telephone call with your Curtis Stillwell, about past problemsMy Husband has been insulted in the most revolting way. With a recorded call by ourselfs over the errors you committed over 6 years  my husband was told, AND we have this recorded....

boobie by 2: Seeker
  • 1925 Views
  • 8 replies
  • 0 thanks

Resolved! New Iphone 5s not connecting to Sure Signal

HiMy wife has just upgraded her phone from a Iphone 4s to a 5s which involved a sim swap (micro to nano). The 4s worked perfectly with the sure signal but the 5s is not connecting. The Sure Signal is working fine as my phone is connected with a full ...

Nokk by 4: Newbie
  • 27800 Views
  • 23 replies
  • 0 thanks

Disappointed that promise of upgrade not honored by Vodafone

A little background. My contract had expired, and the Note 7 withdrawn, the agent suggested I go on a sim only deal till the S8 was available. The agent doubled the discount I got as I have been a customer since 2001. I was very happy. Even happier w...

timwuk by 2: Seeker
  • 2157 Views
  • 6 replies
  • 0 thanks

Unknown bill and non contact

I had been a loyal customer to vodafone for many years and had some minor problems which were easily solved by calling up the company and them sorting out my problems.However when my account was messed up by the server change issues, and me calling u...

No Signal

 Post Title: MK44 - Riseley 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? I have to leave the village, approximately half a mile to get any signal.2) What is the full postcode (e.g. ST1 1AA) of...

SarahP88 by 2: Seeker
  • 807 Views
  • 1 replies
  • 0 thanks

Cant receive icloud email when connected to router

Hi, On my mac connected by Wifi and on my PC connected via ethernet via a switch to the Vodafone router I can't sync via my iCloud emails.  It times out.  If I connected the mac to a phone via tethered Wi-Fi it works fine. Email works fine via browse...

Cannot get Proof of Purchase

I've spoken to the POP team through the web form 3 times now, and customer service through web chat twice.  Every POP request is denied as "they can only supply proof of purchase if I am making an insurance claim" and both times I spoke to customer s...

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