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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73715 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203305 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

NW11 – London

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? I do not know. Since it happened I have been at the same location.   2) What is the full postcode: NW11 7NT   3) Does the issue occur if you try yo...

No email after upgrade

Didn't receive email after my upgrade on Saturday went on to chat and told them they told me I will receive email before midnight on Tuesday and still haven't received anything checked spam and junk nothing email always signed in and still nothing th...

Aamir_03 by 2: Seeker
  • 947 Views
  • 4 replies
  • 0 thanks

SIM Swap query

I have a work phone with a standard SIM but want to use my iPhone, can I request a SIM swap in store

gdfras by 2: Seeker
  • 523 Views
  • 2 replies
  • 0 thanks

Moving number from corporate account to pay monthly account

I currently have a phone on a corporate Vodafone plan from my employer.I am planing to retire shortly and will get a Vodafone pay monthly consumer account.What is the process for transferring my number? Will a PAC code work if I both the original and...

metahome by 2: Seeker
  • 495 Views
  • 1 replies
  • 0 thanks

Misleading information

I recieved a text message this morning to say that I've saved more than £145. How do you determine that amount? I haven't made any calls within the last 30 days, I haven't used any data, and have sent 3 text messages. You have, however, got £10 from ...

Resolved! Additional charges while using prepaid phone card abroad

Hi, I recently used my phone while in the USA, using an AT&T prepaid phone card. However, even though the calls have deducted minutes from the phone card, Vodafone have still charged me £65 for a 45 minute call. Does anyone have any experience of usi...

StuR by 1: Seeker
  • 1314 Views
  • 2 replies
  • 0 thanks

Vodafone Home Broadband / Vodafone Connect

Hi there. Firstly the speeds and setup on my broadband have been great, so has most of the customer support I have had with initial gremlins on setupI do have two big headaches though. I have a zyxcel nsa325 network drive which I store music, photos,...

dynamick by 2: Seeker
  • 82379 Views
  • 373 replies
  • 0 thanks

Proof of purchase

Bought phone on contract through Vodafone asked them to send me proof of ownership and they just send a typed documents. I need To remove iCloud of this phone. and keeps requiring password.  Password forgotten and apple said to remove apple iCloud of...

Samsung S8/S8+

Hello, just wondering if anybody else has had severe delays with the delivery if their Samsung S8 in Orchid Grey? 

No phone signal NP254NA

No phone signal in Redbrook, everyone on Vodafone having same problem. 

hayleyjf by 4: Newbie
  • 755 Views
  • 1 replies
  • 0 thanks
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