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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73758 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229867 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203337 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Suresignal v3 no lights

My sure signal lives under my desk plugged into the wall as I get very poor signal ever since Vodafone moved on to the O2 network around here (ILeft O2 for Voda due to their shocking coverage).  I noticed yesterday my phone said "emergency calls only...

VSS V3 Lights

Dear Vodafone Tech guys, Some of the VSS V3 lights guide links shown here are dead: https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-Sure-Signal-Troubleshooting/td-p/1393...Please fix.

frunet by 4: Newbie
  • 12649 Views
  • 4 replies
  • 0 thanks

London Underground Wifi (and BT Wi-fi premium)

When I use the tube I try and access the VF wifi, but can't connect. Same problem with BT Openzone.For the tube, I have Wifi allowance in my bundle so it should simply 'connect'. For BT Wi-fi premium, VF advises:"The My Vodafone app will help you fin...

frunet by 4: Newbie
  • 9354 Views
  • 0 replies
  • 0 thanks

phone will not connect to underground wifi

Hello. After travel to the US (and using a US SIM card while there) upon my return to the UK my phone no longer auto-connects to Vodafone Wifi in the Underground. (and yes, the Vodafone SIM card is installed + the profile re-downloaded and installed)...

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Anonymous by Not applicable
  • 10936 Views
  • 7 replies
  • 0 thanks

Vodafone Smart 7 repair

My Vodafone Smart 7 has failed after just 2 months, the battery section has curved away from the screen. It's gone back for repair and they've come back saying it's customer damage. I've asked them to explain how I could bend the battery section with...

Roloman by 2: Seeker
  • 7905 Views
  • 3 replies
  • 0 thanks

sad customers service

been customers for about 10 years last few months they messed my bill about so had pay bill by card they set direct debit back up then had to pay by card again so set up direct debit then turn phones off so phoned they said direct debit that they not...

2 weeks and stolen phone still not black listed?

Hi,So after many phone calls, time spent on hold, live chat conversations and promises of my stolen phone being black listed, this what I presumed would be a simple, straight forward procedure has still not happened thus preventing me moving forward ...

Marklowe by 2: Seeker
  • 9381 Views
  • 2 replies
  • 0 thanks

Deadlock letter and complaint

I, like many others on here have had no end of problems with Vodafone. A few months ago my price plan was changed so that I could no longer use Euro Traveller, this was done without my knowledge or consent.  As far as I am aware this is a breach of c...

niallsd by 2: Seeker
  • 14183 Views
  • 8 replies
  • 0 thanks
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