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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73850 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203968 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal V3 not working

Solid red lightno second lightsolid third and fourth lightsive tried re-setting and re-setting the modemit has been working for 2 years until 8 hours agofeels warm

Vodafone Broadband App - Issue refreshing

I've been having recent issues with the Android App, it says the router is 'OFFLINE', 'My Wifi' and 'My Network' are greyed out and not accesible.  If I click on the OFFLINE status, it says "You don't have any internet connection on your mobile devic...

I am unable to send a text but can receive texts

I have a Samsung Galaxy S4 mini and for the past day I have been unable to send a text. Each time I try to send a text it fails. However I can receive texts with no problem I have ensured that the Vodaphone message centre number is on my phone in mes...

Sure signal v3 running warm?

Having just moved to Vodafone and get the sure signal setup, works a treat, one query, my sure signal box (top half) is fairly warm when touched (have nothing plugged in to the the pass through plug) .  Do others find this,is this normal ? many thank...

Location/GPS issue with Sure Signal

Hi, I can see this has been discussed before, but with no suitable resolution. My Sure Signal has been installed and working for a few days. However, now my phone location is completely inaccurate (by 30 miles or more). In Android M, the location mod...

jryoung by 3: Seeker
  • 16903 Views
  • 1 replies
  • 0 thanks

Ver 3 Sure Signal box stopped working for multiple weeks now

Hi My sure signal V3 serial #42151128040 has stopped working for several weeks now Ive tried to reset but nothing the first two light are on solid but no connection  I have used a sure signal for 4 years with no issues theres just two phones connecte...

Suresignal Reset

Hi there My Suresignal V1 works fine with my Android phone but fails to connect to our family iPhones 5S and 6S. Could you try a reset from your end please as local reset doesnt help or offer any further advice. SNo 21225116579.

gpm818 by 2: Seeker
  • 19410 Views
  • 5 replies
  • 0 thanks

Smart Prime 6 Charging Port

I purchased a Smart Prime 6 about 2 weeks ago and it's stated playing up. Just now I tried to plug it in to charge, and the cable feels loose in the port, and the charging light isn't coming on. The phone isn't charging. Can this be repaired? I've te...

Urist by 1: Seeker
  • 10473 Views
  • 2 replies
  • 0 thanks

Resolved! Like to pay a compliment!

After 4 attempts taking about 2 hours each time! without getting resolved and me ending up cancelling my DD? Trying to explain to ##~## really was a waste of my time and yours. I went into Folkestone shop. your assistant manager was polite helpful an...

atro1 by 4: Newbie
  • 8279 Views
  • 1 replies
  • 0 thanks

Access Sure Signal after porting to corporate account

Hi all, I've recently ported my personal vodafone number to the corporate vodafone account of the company I now work for. I need to re-register my number on my sure signal box, but cannot access my vodaphone account anymore (it displays a different n...

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