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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74316 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229959 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204368 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Vodaphone Smart Ultra 6 screen landscape in portrait mode and cant turn off?

Hello, I was on the youtube app, my video froze so i locked my phone, went to unlock it and the picture was landscape in portrait. I cannot use my screen and when i hold the power button for more than 10 seconds it still does not turn off, any ideas?

snaidu by 2: Seeker
  • 14162 Views
  • 9 replies
  • 0 thanks

Text messages being sent to my email account

Over the last week I have been receiving email copies of my text messages (not all of them) to my work email account (not good!).  This has never happened before!  I have gone into icloud setting and changed my primary email address to my personal on...

lowl91 by 1: Seeker
  • 11813 Views
  • 1 replies
  • 0 thanks

Using mobile wifi device with Chromecast AWAY from home

Hi, I currently have a Nexus 6 and at home I have no problem using a chromecast to mirror my screen via my home internet provider wifi router. I may be required to spend some time away from home on business and the ability to stream/cast to tv screen...

iPhone 6s Wi-Fi Calling

Hi All,According to Vodafone you can take advantage of Wi-Fi calling when you are on Red Value plan and use iPhone 6s and s plus....well I'm having both in place but no luck getting it work. I suppose to "contact my carrier" to allow Wi-Fi calling?? ...

PE7ER by 2: Seeker
  • 12126 Views
  • 5 replies
  • 0 thanks

Resgitering sure signal

Can someone please tell me how to register my sure signal.  I have been trying to follow instructions but my sure signal link is not in my vodafone and when I click on the generic sure signal link a message comes up saying page is broken!

Resolved! New SIM not connecting to SureSignal

Hello, I've just changed sims for the iPhone 6s and it's not picking up the signal. Could this be because the SIM serial number has changed?  SureSignal serial number is 40132211752

marc2629 by 5: Helper
  • 19918 Views
  • 2 replies
  • 0 thanks

Sure Signal 3 not working

Hi All, I've been having problems getting a Vodafone Sure Signal to connect through a Draytek 2830n V2 via a fibre broadband connection. I found the following guide and run with it, Version-3-VSS-Draytek-2850-and-Fibre-Broadband/. Can you take a look...

brushtec by 3: Seeker
  • 23218 Views
  • 14 replies
  • 0 thanks

Myfi mobile wireless not working

Mywi dongle has not worked for a week.  Battery is charged, SIm card has been checked and replaced, but no signal being received - device is on but signal bars show up red, not green. 40 mins on phone to customer support, they insist it is a temporar...

BT Home Hub 5 and SureSignal

Help! My suresignal has been fine for the past year - however it now has a flashing red light and solid amber light (far right icon) I have assigned a static IP forwarded the reccommended ports to the sure signal device and reset it I dont know how m...

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