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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73867 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229885 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203974 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

change my delivery date of IPhone 6

Hihave successfully upgraded to the IPhone 6:smileyvery-happy: . I know that the delivery dates haven't been firmed up for the Iphone 6 yet as it's not released till Friday. Unfortunately I have now got to go away early hours of friday morning so am ...

Power light on, System light flashes and Phone light is off.

I have had problems with my Suresignal 2 box for a week. Have tried rebooting my BT Infinity Router, the sure signal box and a reset of the Sure Signal Box. Still the same issue. Broadband is working fine for all other devices. I did a trace route an...

Sure signal 2 stopped working

My SS2 has suddenly stopped working. I reset router, reset SS, changed ethernet cables, de-registered and re-registered and still only have the power light.Have run tracert as below6ms       2ms     2ms     BThomeub.home34ms     31ms    31ms    217.3...

Rover by 2: Seeker
  • 11669 Views
  • 8 replies
  • 0 thanks

Vodafone Sure Signal v2 (steady power, flashing system lights)

Hi, I have now had this problem since friday, I have tried everything surgested on troubleshooting. here is possible info you may need, Ping 67ms Download 0.95Mbps upload 0.37Mbps Your IP Address is 86.131.148.53 Your IPV6 Address is ffff:5683:9435 M...

gwyn84 by 2: Seeker
  • 11220 Views
  • 2 replies
  • 0 thanks

Resolved! Getting charged for data usage when using free Wifi

Hi,I have been getting charged for quite a few months now for data usage when using free Wifi. This is not my imagination, because at the start of my plan I have 'reset statistics' on my iPhone and my current 'mobile data usage' is the same as 'my us...

bela by 2: Seeker
  • 12045 Views
  • 5 replies
  • 0 thanks

Suresignal configuration time.

I registered my suresignal V2 earlier today but several hours later I still have a flashing system light indicating it's still configuring....How long should it take?RegardsPete

Pete-lo by 3: Seeker
  • 10685 Views
  • 1 replies
  • 0 thanks

Paying extra for nothing extra

Hi just wondering how the £5 credit works if I have a 5-7week wait for the handset. I'm paying £33 now and the upgrade is £48 which is a £10 difference each month taking into account the £5 credit taken off. So why do I have to pay £20 for the privil...

Resolved! Problems sending and receiving texts iPhone4

Hi I've recently changed from my old phone to an iPhone 4.  I was on holiday in Australia until yesterday and could send texts fine when I was away.  I am now home and I can't receive texts.  Also my sent texts aren't going to some people, including ...

JakeTS86 by 2: Seeker
  • 14770 Views
  • 12 replies
  • 0 thanks

Resolved! Do I need to activate sim

Bought a new iphone 6 today , do I need to acitvate the sim as it currently says no service?  

Upgrade - iphone 4s to iphone 5s

Hello all, I've ordered an upgrade from iphone 4s to iphone 5s using my online account. Will the 5s come with a replacement sim? Considering the current vodafone sim i have is a MicroSim not a NanoSim? Also as a sidenote, any idea how long the wait f...

Chris17 by 2: Seeker
  • 11153 Views
  • 2 replies
  • 0 thanks
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