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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74120 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204037 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! sim card change and sure signal not working

My husband uses my sure signal for work, registered as a user at home. He just had his handset change and had to get a micro sim which his work switched over to his number. However he is now not picking up a signal from the Suresignal at home since c...

fosterel by 2: Seeker
  • 11844 Views
  • 4 replies
  • 0 thanks

Sure signal and EE signal boost in same house?

Hi, we have an EE signal boost which works fine. I want to come over to Vodaphone so can you let me know if we can also install and run the Vodaphone Sure Signal at the same time (husband staying with t-mobile so wants to keep signal boost box)? Woul...

Forgotten User name and password

Hi, I need to update an email password on my blackbery devise and am being asked for a User name and password to access this functionality. Unfortunately I cannot remember these details can you help please thanks Nicky

Sure Signal V3: Cant receive calls or texts

Hi, I got a SS box V3 with my contract update in Jan 2014, since theni  have set it up and tried using it but it doesn't work as far as receiving call\text is concerned. i can still call\texts people. i have raised complain rgaridng this multiple tim...

Resolved! Cannot connect via rural broadband

Hi, I have been trying over a period of months to get the SureSignal box my company has provided me to work .. I am connected to a rural broadband network, but am able to make IPSEC, SSL VPN connections as part of my work and have no issues with late...

jasonc by 2: Seeker
  • 12932 Views
  • 10 replies
  • 0 thanks

Resolved! Vodaphone 575 unable to receive email

I have recently purchased a Vodaphone 575 but I have been unable to receive emails. My email provider is BT. I can send but not receive. Could you offer any help please

Lulu884 by 3: Seeker
  • 12256 Views
  • 7 replies
  • 0 thanks

Verify location reminders!

I keep getting emails/texts asking to verify the location of my Sure Signal box, even though it hasn't moved. I understand that outside factors (IP addresses etc) can affect this but my grievance is with the Vodafone website and lack of customer supp...

napowell by 2: Seeker
  • 10681 Views
  • 4 replies
  • 0 thanks

VVSS V1 Needs Update?

Hi I have been messing around with the sure signal for hours as its worked fine for the past few years and now has decided to stop working.  I have the top two and bottom lights on.  I have de-registered and registered it again however it will still ...

Unable to Add/Delete Users

I get through to the right page, but i am unable to make any changes to the sure signal.everytime i try to delete or add a new user it say there is a technical problem and to try again later. Please help

Blackberry Torch email problems

Hi All, I recently changed the password for my email account and received a message on my phone saying that I needed to validate the change in password. I tried to access email accounts under set-up to do this however it does not open and when I then...

Mishmash by 2: Seeker
  • 10040 Views
  • 1 replies
  • 0 thanks
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