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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74115 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204036 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Can't receive texts and calls

Hi All,I hope someone can help me. Since last Thursday I can't receive any phone calls or texts anymore. (Unfortunately including the texts to log in to my Vodafone account as well). I can still make phone calls and texts I send do reach the recipien...

Spring by 3: Seeker
  • 37818 Views
  • 6 replies
  • 0 thanks

Vodafone not unlocking iPhone

I have applied several times (as requested) by Vodafone to have an iPhone 6S unlocked but keep getting automated message back, " However our records show we have already unlocked it".I get a message on iTunes that, "The SIM card inserted in this iPho...

Julianrj by 2: Seeker
  • 2793 Views
  • 7 replies
  • 1 thanks

Texting abroad

I have unlimited text messages, and I am messaging a uk number who is abroad. Will it cost me more or be free as I have my unlimited text messages? It's uk number to uk number.. thanks 

MyVodafone account

When I log onto MyVodafone it says I am not the owner of the account. It gives an account number that says is owned by a different account number and paid by another account number. If I want to make any changes to my bundle or do an upgrade, I need ...

JollsH by 3: Seeker
  • 1229 Views
  • 2 replies
  • 0 thanks

Rubbish Signal

MK17 - Milton Keynes 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? - no it happens everywhere pretty much, but mainly near my house in MK17. But also in Guildford, Bracknell and Ivinghoe, Bucks...

Resolved! Gold/Special (Non-Recycled) Number

Could someone on the Vodafone Team assist me in securing a Gold/Special (Non-Recycled) Number for a new PAYM contract? 

nuc code problem

Hi, I have tried to get my phone unlocked but nothing works. Ive spoken to your online customer service people who told me it would be sorted tomorrow and then the day after that and the day after that, it's been over four weeks now and ive got no ph...

Suresignal not working with BT Smart Hub / Infinity

HelloWould really appreciate some help on this.  My Suresignal is not working - and I'm pretty sure that it is since I upgraded to Infinity broadband.  Any advice welcomed.Here is the information requested:The issue I’m experiencing:  None of the reg...

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