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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73758 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229867 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203337 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal v3 stops working

Seems to be on untill you want to use your phone or midway through a call,then it reset and start again.

budball by 2: Seeker
  • 8738 Views
  • 1 replies
  • 0 thanks

Un Sure Signal v1 after SIM swap (which may not be related!)

Hi all, My normally trusty Sure Signal v1 has become unsure of itself! Serial number 21196904318, it's been working very nicely for a long time then when I had a new SIM issued on my main number (the one against which the Sure Signal is registered), ...

met24 by 4: Newbie
  • 12035 Views
  • 14 replies
  • 0 thanks

Resolved! One phone connected ok, other not

Hi, Just enabled my sure signal 2 and it connects perfectly to my BB (if you can see my account number starts 07795) very strong signal, but my mobile (0777) which my Vodafone account is registered to, and I received the confirmation text to,  doesnt...

paulg390 by 2: Seeker
  • 13597 Views
  • 15 replies
  • 0 thanks

Keep getting text messages about change of address

Hi team. Is there any way to make these stop? I've updated my address in my account area serveral times now, but keep getting a new message and email shortly afterwards.40114614023The SS has not move.Nothing has changed.Thanks.

charlesr by 4: Newbie
  • 9424 Views
  • 1 replies
  • 0 thanks

Vodafone Sure Signal - Re-configuring several times a day.

I have a VSS connected to a D-Link 2640 modem/router from Talk Talk and an iPhone. The VSS regularly 3 or 4 times a day will re-configure itself for no apparent reason - the power light stays on, and the other two lights flash for a few minutes until...

Resolved! No Sure Signal Setup Link

After logging on to My Vodafone there is no link to setup my Sure Signal (V2). I had to call tech support to arrange the initial setup, but would like to add other phones without going through the lengthly process of contacting tech support each time...

Resolved! IOS 7 Update Breaks SureSignal

I have an iPhone 4S and a SureSignal V1 box which has been working perfectly fine till I rather rashly decided to install the IOS 7 update on my iPhone.Immediately after installation I can no longer get a connection to the SureSignal box which has li...

peterrid by 4: Newbie
  • 15561 Views
  • 42 replies
  • 0 thanks

Resolved! Sure Signal not working - Plusnet & Thomson TG585 router

I am having problems with SS configuration. On My Vodafone page there is no button to set up the SS so I contacted Vodafone Technical who took the details and registered the SS on the system. I was advised to leave the SS on for 24 hours and then che...

Sure Signal has reverted to old location

Hi can you help please - I see a similar post http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/My-Location-Issues/m-p/1232064#M28255  I have updated my postcode a few weeks ago, and my Sure Signal was working fine and all 3 mobiles showing correct...

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nisbeam by 4: Newbie
  • 11629 Views
  • 17 replies
  • 0 thanks

Sure Signal stops working

Hi please help, My Sure Signal has stopped working.  I have had my sure signal v3 for 4 months and all was working well and suddenly it has stopped working.  I get the Power light constantly on and the internet light Flashed slowly at me.  I have tri...

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