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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73709 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229856 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203303 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! RAS 631 connection error

Hi Guys I know there have been loads of posts on RAS 631 errors before but I can't find one which is quite the same, so ... I have been using VMB on a K3570-z USB mobile stick on payg for a couple of years without issue, but am only a "lite" user and...

PaulC1 by 2: Seeker
  • 17912 Views
  • 3 replies
  • 0 thanks

Help please - 3 lights on and nobody home!

Hi am hoping for some help/advice. Been running a version 1 SS since 2010 with no problems. Upgraded my phone on Thursday froman iphone 3gs to a Nokia Lumia 820. Had a signal until i got home but very little (1-2 bar dropping in and out) in the prope...

Sure Signal V2 not registering on WAN or LAN

Been working on & off over past months.  Have changed system to use Vigor Modem PPPoA to BT ADSL and goes into Juniper Firewall that does the connect PPPoE - all works fine as use VPN..  This then goes into local LAN.  Previously worked with BT 2wire...

md99 by 2: Seeker
  • 15618 Views
  • 3 replies
  • 0 thanks

How can I find out when my MBB PAYG allowance runs out OFFLINE?

I have an MBB dongle that I use as a back up when the office wifi goes AWOL. I top up £5 every 30 days via vodafone.co.uk just to keep it active so I know its 'live' if/when I need it. When I logged into my online account today I couldn't find the da...

Hezza51 by 2: Seeker
  • 15872 Views
  • 1 replies
  • 0 thanks

Sue Signal 2 - phone light not coming on

Hi I am experiencing issues with the Version 2 model, the phone light is not coming on. The same issue was experienced by a home worker on his Broadband and our Broadband (diff location). I have re-registered it having set it up my end with a new vod...

Conti360 by 4: Newbie
  • 14010 Views
  • 2 replies
  • 0 thanks

Sure signal phone light not lit up

Hi,I have lights showing on all lights except the third one (phone light) on my sure signal. From reading a few posts, it seems that this could be due to it needing re-syncing. Please could you re-sync it for me?Serial number is 21197204205.Thanks, G...

gray175 by 2: Seeker
  • 15416 Views
  • 3 replies
  • 0 thanks

Second User Suresignal

My wife has just come home from a carboot sale with a Suresignal V3. I have tried to set it up for use with my account, but it says it is already registered, which it obviously is. How can I de-register the suresignal? There is virtually no chance of...

Jasey by 2: Seeker
  • 12939 Views
  • 4 replies
  • 0 thanks

Resolved! New Sure Signal already registered

Hi. I bought a Sure Signal box from the Vodafone online store and collected it from a local branch. It was in the courier's packaging so I have to suppose that it really was new. However when I went to my account to register it I got the error messag...

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