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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73736 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229860 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203317 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Haven't received my Vodafone Broadband Router yet. When will i get it?

Hi, on Saturday 8th October I ordered online the 'Superfast 38' fibre broadband and recieved a confirmation email and a 'Your Vodafone Order' email telling me I would receive my router within 1-2 days and that i would get a seperate email from the co...

Now tv not showing in avaliable offers

I have joined the 25gb red bundle with the option of having now tv entertainment, Spotify or sky sports mobile. I followed the link to set one up but the page after putting phone number and code in only shows sky and Spotify. I spoke to someone on th...

Resolved! Paid for big value bundle two days ago, still not come through.

I have been using freebie data for the last few months, however lately I have been texting much more, resulting in running out of credit and data 2 days ago. I decided to buy a £10 bundle for this month, which I did over the phone, however this never...

Mojoe44 by 2: Seeker
  • 13270 Views
  • 4 replies
  • 0 thanks

Resolved! Not Registered on Network

HiI got my S4 on 3rd May and after a few days started giving the message of Not registered on network this would happen in many locations even standing still, (I havew had my contract for 4 years) so it was not a new connection problem.  Tried my sim...

Billing issues

I have a 2gb, unlimited minutes and text package. However, my minutes and texts referesh every month on the 1st, but the data package only refreshes on the 5th of each month. Again, tried numerous times to get this fixed but the issues have been lost...

moghm by 4: Newbie
  • 12807 Views
  • 3 replies
  • 0 thanks

Consumer complaint filed against Vodafone

I urge everyone to go and use the Online Dispute Resolution website to file a complaint against Vodafone for all the lies and misinformation fed to us so far since Sep 9 2016. I have filed mine today and if I do not get satisfactory result, I will ta...

ssrij by 8: Helper
  • 16252 Views
  • 11 replies
  • 0 thanks

issues swapping number from micro to nano sim

Hi all, On wednesday I bought a new phone which needed a nano SIM, as opposed to my micro. As I'm PAYG and cannot do the number swap online (also didnt have any nano SIM cards to ahnd) I went to a local Vodafone store on Thursday around 10AM. I expla...

30d Data Only Sim not working in LTE Gateway

Here's a strange one: I just got my second 30d data only SIM. Great deal. 50GB for £30 a month on a rolling 30d contract. I bought it to put in a Technicolor TG2000 LTE gateway that I need to do a demo. It doesn't work but if I put that same data SIM...

Itemised bill over 90 day period

Hey there, just wanted to see if it was possible to get itemised bills from outside the 90 day period. I need a bill specifically from April 2015 with itemised items. Anyy feedback welcomed

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