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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73443 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229801 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 202370 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Upgrade date is incorrect on my account?

I was out of contract when I chose to get a new 2 year contract with Vodafone back in Jan 2017. I've just logged into my account to check the upgrade date and it shows I can't upgrade until 08/2019. I'm not sure why it thinks this would be my upgrade...

Busby by 2: Seeker
  • 747 Views
  • 2 replies
  • 0 thanks

Help changing Sim to Micro-Sim

Hi. My father has a SIM only contract with vodaphone.He was given a new phone and a smart watch for Christmas both of which require a micro SIM card and his current SIM is the older larger type.How can we get these changed over?My father has cancer a...

triple sim card

I have an older phone which uses a standard sim card. What i would like to know is - if I purchase one of the new triple sim cards  - if i use it in my current phone and store all my contacts, then buy a new phone which takes a smaller sim card, will...

wizard1 by 3: Seeker
  • 4451 Views
  • 6 replies
  • 0 thanks

Resolved! Vodafone music pass

When I signed up I took the music pass on my pay monthly contract. I think something went wrong or there is a issue somewhere. What I noticed is that I had hardly any data took from my inclusive data. It didn't matter what I app I used even non inclu...

dscott2701 by 9: Established
  • 4931 Views
  • 13 replies
  • 0 thanks

Sure Signal V3 solid red light, slow flashing internet light slowly

My sure signal has worked for 1 year and suddenly I have this issue.Unplugging or pressing reset doesn't have any effect. The info I have seen requested of other members with this issue is:Ping 60 msDownload 16.92 mbpsUpload 6.09 mbpsIP 95.149.198.13...

Sure Signal Maintenance - Not Working for 2-3 Hours

Just been online chatting with techncial support about the Sure Signal problems.  Quote..."I have just confirmed from our back end team...there is some maintenance work going on for sure signal....it will be back to service within 2-3 hours". I menti...

kblack by 2: Seeker
  • 2136 Views
  • 7 replies
  • 2 thanks

Problems with VPN Websites and VPN Software

Hi all it seems to me that Vodafone Broadband have some restrictins / blocks in place in relation to VPN Firstly a lot of VPN Websites are completly blocked from view. For example: https://www.ipvanish.com/en/ this site along with many others seem to...

as11roy by 2: Seeker
  • 29695 Views
  • 13 replies
  • 0 thanks

Sure Signal Box not working... Again...

This morning I woke up for no signal... Checked the box and found the Red Power light is FLASHING, the "Signal" light is SOLID ORANGE and the "In Call/Use" Light also SOLID ORANGE... Nothing has changed since yesterday, no restarts, no resync or rebo...

URGENT Sure Signal v3 not working

Box one month old. Been working fine. Not working today, just like the other 2 posts to this forum today(https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Box-not-working-Again/td-p/2585364)(https://forum.vodafone.co.uk/t5/Vodafone-Sur...

Anonymous by Not applicable
  • 750 Views
  • 1 replies
  • 0 thanks

DG16 - Dumfries and Galloway - No signal

    1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?  Around the Dg16 area. Sometimes I get a slight signal but usually nothing at all. Happens in some CA  areas but in others I have a full signal...

Pebbles by 2: Seeker
  • 903 Views
  • 1 replies
  • 0 thanks
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