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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73762 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229868 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203338 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Moto G 4G Lte don't recognise 4g vodafone

HiJust moved to Vodafone on 12 months sim only contract, but my moto g 4g don't recognise vodafone 4g!!!It's stuck on H+, always.Can anyone advice on how to change settings to get 4G? I've tried to no avail.Thank youTori

Second Sure Signal

Hi. I just moved to a new house and my V2 sure signal is not reaching very far ( thick stone walls ). I understand that it is possible to have 2 Sure Signals. Can I use a V2 and a V3 on the same Hub ( BT Home Hub 5 ) and can I connect the second one ...

Stugt40 by 1: Seeker
  • 18321 Views
  • 1 replies
  • 0 thanks

Sony Xperia Z3 5.1.1 problems

Since doing the android 5.1.1 update on Tuesday. I've had major problems such as phone being sluggish, keyboard typing what it wants, typing slow, screen going mad opening things

Brumbabe by 2: Seeker
  • 11131 Views
  • 6 replies
  • 0 thanks

3g not working

3g has stopped working on my galaxy s3.   I've tried turning both mobile data and roaming data on/off but makes no differance, the 3g icon doesn't appear.  I have no data limits set and have 1gb a month to use. It was working fine up until a few days...

jameswd by 3: Seeker
  • 41073 Views
  • 7 replies
  • 0 thanks

K4511 dongle not detected by VMB application

I have recently changed my laptop from an HP Elitebook running 64 bit windows 7 to an HP ZBook running 64 bit windows 7. I have VMB 10.3.415.51200 installed, but it does not detect my K4511 dongle. Windows explorer does detect the K4511 as an MSS dev...

Chris999 by 2: Seeker
  • 11892 Views
  • 2 replies
  • 0 thanks

I will be visiting the UK from Canada

Hello, I am going to be visiting the UK from Canada for the month of October. I have an unlocked phones. If I visit a Vodafone store can they install a Vodafone SIM card and then I can use your pay as u go Plan?

NealB29 by 1: Seeker
  • 12839 Views
  • 6 replies
  • 0 thanks

Sure Signal Plug in suddenly not accessing Vodafone system

The issue you’re experiencing: Not connecting. have reset, powered down everything etc half a dozen times over a 24 hr period. Driving me to distraction if someone can help please!?What light sequence you're seeing: Red light flashing, User light amb...

liamo by 3: Seeker
  • 18473 Views
  • 1 replies
  • 0 thanks

Ultra 6 - very poor software

I tweeted vodafone here: https://twitter.com/unixsteve/status/626811501261783041 but was told to go here. It is not just an unattractive dialog box, it actively trains users to accept dodgy-looking dialog boxes, which is the kind of behaviour which l...

Sure Signal

my Sure Signal Account has been suspended - I am trying to set up serial number 40132613593 onto my account but am unable to re-set things online, can you help? 

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