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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74033 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229906 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204000 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Sure Signal problem

Please help.......Sure Signal version 3 purchased on the 9th August and has worked for approximately 3 days nothing since. Previous Sure Signal version 1 owned and worked with no problems for many years, sadly losing the will to live with Vodafone an...

SALL535 by 2: Seeker
  • 16807 Views
  • 7 replies
  • 0 thanks

Desperate to get my sure signal v3 working

Please can anyone help me. I am desperate to be able to make phone calls. I bought a sure signal on the advice of a VF customer service person. It worked for half an hour. For five days I have been trying to get technical support from vodafone and Ta...

Please resync my SS 2

Hi  I have been trying to get this working for weeks. Already had one attempt at reset which failed. No changes in ISP, or in router. It just stopped working when I was away in July. Ping, upload and download all within correct limits. Serial number ...

PaulRed by 2: Seeker
  • 15875 Views
  • 7 replies
  • 0 thanks

Sure signal 2 issues

Unit seems to have died no lights , reset not working have viewed posts . Have connected via BT HOME HUB, Worked well from purchase 6/4/12. Serial no40120519851. PART No 3JR09110ABBA. Have all original receipts etc any advice welcome tx M

Deregister Sure signal

Hi Vodafone - A few years ago i had a vodafone account with a sure signal box, I have now given my sure signal box to my parents and i need to deregister it so they can use it. Unfortunately since transfering my number to another provider i can no lo...

stuzyk by 2: Seeker
  • 14106 Views
  • 1 replies
  • 0 thanks

New user added to Sure Signal but not recognised

Hi My old phone broke about 4 months ago, this was working with the Sure Signal. Now we have finally got a new phone, same SIM, the phone isnt being regonised by the Sure Signal. I went into the Settings and the user/number had gone from the user lis...

nstory by 2: Seeker
  • 14927 Views
  • 1 replies
  • 0 thanks

Slow-flashing internet light

Hi there, I'm trying to set up a Suresignal and have a solid power light but slow flashing internet light.  I once got no internet light, but solid orange service & in-use lights, but it soon reverted to the slow-flashing internet light. Serial numbe...

without VSS (v1?) signal for 24 hrs - have now cancelled my Direct Debit

I have been without Vodafone Sure Signal for 24 hours!   Lights 1,2 + 4 are on properly, but NO SIGNAL to my phone.I have tried resetting the VSS box numerous times - tried numerous soft resets on my phone (and changed my sim to my old phone) - reset...

keeleypb by 4: Newbie
  • 15190 Views
  • 4 replies
  • 0 thanks

Sure Signal stopped working with Home Hub 3 – Me too!

My Sure Signal has been moved from one router to another, which happens to be a BT Home Hub 3.  Since the move, I cannot, with any certainty, say the Sure Signal has ever worked.  I have Googled a fair bit and have implemented the changes I found on ...

New iPhone 5 and Sim but same mobile number - Sure Signal not working

Hello I need some help please? I've got a new iPhone 5 and sim but my mobile number has remained the same. My phone and sure signal box are not finding each other.  I keep switching the phone & sure signal box on and off but they're still not finding...

PJP by 2: Seeker
  • 15416 Views
  • 1 replies
  • 0 thanks
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