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These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...
Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed? Getting ...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
I was using an iPhone 4 with my home Sure Signal without issue, I've now swapped to an iPhone4 Sim to iPhone 5 and using a new sim. (To complicate things the iPhone5 was originally registered as another SureSignal user, who now owns an S3!!) I've gon...
Hi I have had my SS Mk2 for less than a year and to start with it worked well. However I am now finding that on a regular basis the SS goes from working correctly to just showing a solid power light. This can be for anything from 12 to 72 hours. If I...
My Sure signal is causing me issues, it works fine for a few days and then all of a sudden people say they can not hear me and its sounds like a darlek and i can hear them perfrectly. This happens to all users atttached to my sure signal. My broadban...
For some reason my SS is not working, correct lights are on but no signal on either phone. I have reset the SS a couple of time and it goes through the normal process but still no joy. Also tried changing its location but again no joy - any ideas??
Hi there, I have a VSS and all mobile connections are working well bar one. I recently received a MicroSIM as I have a Z10 and I've tried all the suggested troubleshooting steps (factory reset, remove number, reset phone etc) to try and get it to con...
I changed phone and sim a few weeks ago and had to have sure signal reset which was fine, ut now fone shows full signal but is acting like no signal - struggling to make calls as breaking up all the time as though no signal
I bought a sure signal 2nd hand but it needs to be deregistered. I dont have the original number that was registered with the device as bought it from a car boot sale. The serial is 40123264380. Please can you let me know how to unregister the device...
Hi,Yesterday I registered a second mobile to my sure signal but it doesn't have a decent signal. I have received a text to say it is registered but it only receives a intermittent signal. When it has signal you cannot receive or make calls/texts. The...
Hi My sure signal has stopped working after I changed my normal sim to a nano sim. The phone is an iphone 5. I have tried everything suggested on all of the forums but it still will not connect. Do you have to re-sync my sure signal box to my new sim...
HI, Recevied my new VSS v3 earlier today, set it up, forwarded ports as advised on router but still no internet connection after several hours. Can someone please advise how long this would normally take to be fully working? Many Thanks Mark.
