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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73714 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203305 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Help me please?

I will explain the situation I'm in with Vodafone. Around 3 months ago I was on a 12 month sim only deal which was £15 a month. I then decided to upgrade to the iPhone 7 and kept my number and sim. Within a week I sent back the phone to Vodafone and ...

Video Calling on Samsung S8+

Hi Can anyone confirm if the handset directly supplied from Vodafone got Video Calling option in dailer. Or its still missing like S6 and S7. Mine is getting exchanged tomorrow as suggested by Tech Team eventhough I'm sure the option still won't be a...

vicr76 by 5: Helper
  • 4672 Views
  • 1 replies
  • 0 thanks

WHEN MY NEW BROADBAND WILL BE LIVE FINALLY???

terrible experience with even worse support. Switching from BT will be easy for you Matus, we will sort out everything for you. Ordered, Paid, had to be live last Friday.  Friday morning - setting up new router. LEDs flashing red (understandable - st...

matoweb by 1: Seeker
  • 2029 Views
  • 1 replies
  • 0 thanks

Red sharing and upgrading online

I have been with Vodafone for many years and 3 years ago was offered the chance to add my wife and daughter to my Red+ plan and share my data. It was good value and did so. We have all upgraded since but now it is my turn again ( and my Note 4 has co...

edd1eb2 by 2: Seeker
  • 1629 Views
  • 3 replies
  • 0 thanks

No signal in TD1 3SS area.

I havent had a signal if i hace it only 1 bar...thus been over 1 week. They uograded us to 4g...but cant get and g

EX6 Area - Signal Dropped Off a Cliff the Last Week :-(

My signal at home in the EX6 area has always been patchy in the 4 years since I moved here, but I got to know where to hold / leave the phone to get a signal, where it would happily get 3 out of 5 bars if left alone. In the past week to 10 days, I've...

iPhone 7 can't be unlocked...

So about 9 working days ago I submitted a request form, today I've received an email saying"We are unable to provide an unlocking code as IMEI not found in the account." the thing is they provided the imei and my "phone number" in the email, but the ...

koldwolf by 3: Seeker
  • 6029 Views
  • 6 replies
  • 0 thanks

Connecting upgraded phone to sure signal ver 3

My Sure Signal is working fine but today I upgraded my phone and contract but retained the same number except I cannot get the new phone to work through the sure signal. I have rebooted the phone and sure signal a few times in the hope it will help b...

Ringtone/sounds for Smart Ultra 7

I have a new Vodafone Smart Ultra 7, only had it for a week.  All going well so far and I'm getting used to it.  One thing I wa wondering about wa whether you can set your own music as a ringtone or assign different ringtones for certain contacts, se...

Lt_Uhura by 4: Newbie
  • 14645 Views
  • 5 replies
  • 0 thanks

Late payments

I recently looked at my credit file and I have a 6months late payment for Vodafone. This happened when the system migrated into a new system and I was double billed a couple of times. I literally spent hours on the phone trying to rectify it, which t...

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