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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73747 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229862 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203326 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

iPhone 6s Wifi Calling

I've shifted from SureSignal to WiFi call by upgrading my phone to iphone6s however there are still occasions when people can't hear me very well. Any suggestions please? Is there a setting on the phone that I should change?

GillyJay by 4: Newbie
  • 3276 Views
  • 5 replies
  • 0 thanks

Sure Signal not working

  The issue you’re experiencing: Sure signal not been working for over 24 hours . had been working fine  tried a reset yesterday but no improvement What light sequence you're seeing: Light 1 steady then light 2 steady light 4 occassionallyflashes but...

Issues with network - SM5 Sutton

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes. Two roads away2) What is the full postcode (e.g. ST1 1AA) of where the i...

Helenw01 by 1: Seeker
  • 4353 Views
  • 3 replies
  • 0 thanks

Resolved! Upgrade not done correctly?

Yesterday I did an upgrade via your phone service. They went through everything, confirmed it and then made me listen to a long, pre-recorded terms and conditions message. However, even though they said that would complete the order I don't have a co...

Majin by 4: Newbie
  • 4596 Views
  • 6 replies
  • 0 thanks

Vodafone Wallet

Can someone please delete all the information you have stored on my account (phone number ending 0000) that has to do with Vodafone Wallet. I have tried to add paypal and/or a new card but nothing happens. The pin wheel starts then after a few second...

Vodafone Connect Router - Starting the VPN client

In the router, using 'Expert mode' under Settings -> Configuration there's a VPN settings section where it lets you configure the router as various VPN client types. Does anyone know how to start the VPN having entered the settings in there? Having e...

Resolved! Vodafone protect

I have lost my phone and would like to access my vodafone protect but I don't know my pin. However, the only options of resetting the pin is by vodafone sending you a text message with a new pin. I can't receive this text obviously, so is there any o...

nifeeo by 2: Seeker
  • 7180 Views
  • 10 replies
  • 1 thanks

Re: Credit File

I took out a contact in September 2016 and under the 30 day guarantee I cancelled the contract as I was unhappy with the signal. I called Vodafone, returned the handset via post, and shot an E-Mail to confirm the handset was received and the final bi...

netflix buffering at 25%

Hi Guys I have had this issue for several days now. Everything works perfectly on my xbox one except Netflix. It loads ok but when I try to play a title it buffers @ 25%. I have done every troubleshooting step imaginable. I have spoken to techies fro...

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