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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73717 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203308 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Note8: RCS option and HD voice

Hi all, I recently swapped my phone from an S8+ to a Note8, both unlocked and unbraded bought on the Samsung store. On my S8+ I had the RCS (Rich Communication Services) menu under Call - Settings. On my Note8 that option is missing. Samsung says it ...

alal by 4: Newbie
  • 4006 Views
  • 16 replies
  • 0 thanks

Sure Signal V3 Dead - Internal Chip Exploded - Take 2

Hi Vodafone Support,I've posed this once but the message has disappeared so I'm trying again, apologies if this results in 2 posts appearing.My Sure Signal V3, purchased in 2014, has died and produced an electrical smell. It also rattled when I unplu...

simpsonp by 2: Seeker
  • 2344 Views
  • 7 replies
  • 0 thanks

content control won't disable

Hi thereI've recently tried to disable my content control but it constantly refuses my payment card. I've also used the Live Chat and the agent said that they have disabled it. I also have a text message saying it is done yet it's still active on my ...

Free AirPods with iPhone X

Has anyone received there’s yet at all? I was told by 2 members of Vodafone staff on live chat (which I have transcripts for) that I qualified for free AirPods and would receive them in December. As of yet I’ve not heard anything. Bit shoddy if I’m h...

rollsie7 by 3: Seeker
  • 2137 Views
  • 3 replies
  • 0 thanks

Sure Signal 3 meltdown

Alcatel Lucent model 9361.  Part number 3JR09113ABBA I returned home today to find that my Sure Signal has no lights and is emitting a low pitched hum and a burning smell.  I have now switched it off and learn from various other threads on here that ...

Sure Signal V3 exploded

Hi folks,Has anyone recently had an issue with exploding sure signal box?  On Saturday I switched it on, just after which there was a loud bang and a cloud of smoke. As the unit was clearly dead, I opened up the box expecting to find a blown fuse whi...

Anonymous by Not applicable
  • 2622 Views
  • 7 replies
  • 0 thanks

VS3 Not working no power

My VS3, is displaying no lights, despite the socket having been tested with another device speed test results: 32.47 mbpsexternal IP address  86.176.162.128 Your Sure Signal serial number: 42144607621 The results of a traceroute.Traceroute has starte...

Sure Signal 3 has no power

Our Sure Signal 3 is showing no power light although the pass through socket is working.Looks as though it has died?Reset has no effect nor unplugging and plugging in again.]Anyone alse had the unit fail in this way?

Oldtimer by 2: Seeker
  • 1099 Views
  • 2 replies
  • 0 thanks

Constant dropouts

Switched from Sky in November  (with whom I had good, stable broadband for years), since then I've had constant dropouts (average one per hour for up to 5 mins at a time). Have had an engineer callout and am on my 2nd router. None of this has made an...

matron1 by 2: Seeker
  • 2964 Views
  • 6 replies
  • 0 thanks
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