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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74120 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204037 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Proof of Purchase / IMEI

Hi, I require proof of purchase for my iphone 5 for an insurance claim and would really appreciate your help to obtain this information. many thanksRoss

Vodafone Smart 4 Encryption Issue

Hi, I'm looking to get my work emails via my Vodafone Smart 4 and this requires me to encrypt my phone. However, when I attempt to encrypt it, the green android robot symbol comes up on on screen and nothing happens. It does say that encryption may t...

agag by 3: Seeker
  • 19407 Views
  • 9 replies
  • 0 thanks

picture message.

Hi I recently upgraded to a Samsung galaxy s5 but can't send picture messages on my phone not sure why ? Can receive them fine?

Sure Signal v1 Not Working

Please can you try resetting my Sure signal 21222423002 Post code CA5 7DL It has not been working for approx 1 week now.  I have try troubleshooting it myself and completed all resets at this end. Please adviseRegardsJ Yeates

jyeatesx2 by 2: Seeker
  • 19429 Views
  • 10 replies
  • 0 thanks

Fresh New Galaxy s5

Hello all! ive just joined Vodafone and i am very impressed with the great service i have recieved so far!I am very pleased with my S5 it does everything and more than my iphone and i am so pleased i made the swap and switch from O2 to Vodafone!

bpiper91 by 3: Seeker
  • 12072 Views
  • 1 replies
  • 5 thanks

Text messaging

I am receiving text messages fine from the majority of my contacts but I now have two friends for whom I am not recieving any text messages.  What could the problem be? Catherine

Configure a VPN connection with K5150 4G

I wish to have some detailed instructions as to how to unblock a port for a company VPN connection with a K5150 4G dongle. I cannot find them anywhere nor can I find a user guide for this dongle which shows how to log on to it and configure the ports...

iansn by 1: Seeker
  • 14209 Views
  • 1 replies
  • 0 thanks

Can't send texts

Hi, I have a BlackBerry Curve 9320 and I've been having problems sending texts lately. On 6th January I got a message saying "Network out of order" but two days later it was working fine and I was able to text again. But then last Tuesday (13th Jan) ...

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