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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73775 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229871 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203343 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! CID not working

Hi, New connection activated yesterday then I noticed that the CID is not working, every incomming call is displayed as 'incoming call' from the handset (also the handset fails to update the time from network)  I chated yesterday with Suraj from tech...

i8086 by 4: Newbie
  • 13585 Views
  • 7 replies
  • 0 thanks

Suresignal won't setup

The issue you’re experiencing: Suresignal wont setup. What light sequence you're seeing: Power light solid. Internet light flashing whiteYour speed test results from here. Ping 18, Download 162, Upload 8Your external IP address from here. 82.41.143.2...

Sure Signal v3 not working but all lights are fine

My sure signal stopped working pretty much when me and my partner upgraded to ios 10 on iphone. All the lights displayed on the sure signal are fine and i have reset it and turned it off and on again. Please help reg no 42151664804 . thanks

eric_t by 2: Seeker
  • 13334 Views
  • 5 replies
  • 0 thanks

Sony Xperia Z5 compact out of stock for good?

Hello, It seems that the whole UK is out of stock for these phones Sony Xperia Z5 Compact, does that mean they will never be back on the market for Vodafone? They were still there a week ago. Is it worth waiting in hopes it comes back on sale, or is ...

osiskars by 2: Seeker
  • 10865 Views
  • 1 replies
  • 0 thanks

Phone Not Connecting to Sure Signal

I've recently registered a new Sure Signal. It was working with my mobile, but it's now stopped connecting. The red light is on, plus the Internet and Service lights, but the User one never comes on. I've disconnected my mobile from Wifi to avoid any...

Vodafone app unable to find my details

The App loads but now displays unable to find your details Vodaphone live chat don't seem able to sort the problem, it had been working fine but now seems to be in some kind of error loop btw I'm using Android 6.0.1 not Apple IOS.Thanks

gentoo by 3: Seeker
  • 13480 Views
  • 3 replies
  • 0 thanks

Sure Signal not working

Registered my Sure Signal and signed up my numbers and received the confirmation texts. On day 1, one of three phones had full signal. However, the rest still show no service. Help!

Resolved! Vodafone Smart Ultra 6 not working with Talkmobile after unlocking.

I've recently purchased a Vodafone Smart Ultra 6 which I've unlocked. I'm using it on talkmobile. I'm having a few issues with the device. 1. When WiFi is turned on and connected I get full signal and no issues. When I turn it off I get a lower signa...

Disappearing Bundle Allowances

When my pay monthly account was refreshed on 13th November all my allownces vanished from My Vodafone app and online account and I have been charged for calls. Phoned 191 and spoke to ladies in South Africa and Egypt who both promised action in 24 ho...

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