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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73622 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229843 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203274 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure signal not working

Have called Vodafone today regarding my Suresignal not working. They are saying its a general issue and they are working on it. I have been with Vodafone for 6 months and I have made approx 20 calls because this device is very unreliable and keeps on...

Resolved! SureSignal problems overnight

Hi,My previously reliable SS v3 went offline overnight and now the red power light is flashing with a steady orange internet on.  No amount of resets rectify the problem.  The SS is on a university network and everything is working fine with no probl...

Sure Signal v1 No Longer Working

To Tech Support, We have recently moved premises & relocated our sure signal in the process. We have moved to a new unit on the same site, total distance about 100m The unit has steady lights on 1,2 & 3. I have followed the trouble shouting associate...

Stu_HWM by 2: Seeker
  • 14133 Views
  • 16 replies
  • 0 thanks

Vodafone Suresignal 3 - iPhone 5 and 4G Simply Do Not Work

'I have been struggling for months with the incompatibility of the iPhone 5S and the Suresignal 3. It simply doesnt work. I reset the unit re-register and it will work for a while then drops off leaving me thinking that I have a signal when in fact I...

jpl1000 by 2: Seeker
  • 12344 Views
  • 3 replies
  • 0 thanks

All sorts of different Error messages

This morning the Orange Intenet light was flashing.  I have carried out the following tests: Reset the router (BTHomehub4)Rest the Suresignal 3 about 10 timesCarried the tests reommendedPing 31ms8.82 Mbps0.91 Mbps 86.152.134.105 Traceroute traceroute...

KathrynD by 4: Newbie
  • 11579 Views
  • 3 replies
  • 0 thanks

Sure Signal 2 stopped working overnight

My Sure signal 2 was working perfectly last night, this morning at 6am power light solid, 2 lights flashing together. will not set. Phoned business customer services, not helpful, may have been a firmware update overnight but they don't know! Only ad...

dlf by 2: Seeker
  • 12764 Views
  • 10 replies
  • 0 thanks

Sure Signal V1 Not Working!!

Hello Vodafone, My Vodafone Sure Signal V1 is no longer working, I moved it from my home address to my work place; I have also amended my vodafone account to reflect this. The 3rd and 4th light have not been solid since I have re connected it. The fi...

Suresignal 3 Red Flashing Internet Light Flashing orange

Hi For some reason my suresignal has stopped working. Here are the test results....... 1 Speedtest Ping 12 Download 15.2 Upload 0.82 Ping B* Ping 16 Jitter 103 IP 217.155.33.814sure signal 3 serial 40133472833C:\Users\mjs>tracert 212.183.133.177Traci...

maxscott by 2: Seeker
  • 11904 Views
  • 1 replies
  • 0 thanks

Sure Signal Issues

Can anyone help?My Sure Signal hasn't worked for a couple of weeks,I had an issue with an old wireless router so left it till I got a new one.I have installed my new router today and for the first half hour my Sure Signal worked, however it has stopp...

VSS 3 & Virgin Media Super Hub 2 - Sure Signal Not Working

Good evening, I have registered my Sure Signal device and I have had no luck in getting it to work, the only light I have on is the power light. The ethernet cable is connected to the Super Hub and Sure Signal device, all lights are present and corre...

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