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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73716 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229857 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203305 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Version 2 VSS - PSU failed less than 1yr old

Hi, ive got a Version 2 VSS that the PSU has just failed on, which is just great because yet again this weekend my local cell tower has been operating on reduced power, and the SS was pretty essential, but no, it went pop. How can i get a replacement...

hsiboy by 2: Seeker
  • 8732 Views
  • 1 replies
  • 0 thanks

Suresignal and changing "supplier"

Guys I do hope you can help as I have been around and around and no one can help. I have a company handset which is part of a group sharer. I have a suresignal V2 which I have had for a while. It has been working (Horray).Since we have now moved to a...

BestGear by 2: Seeker
  • 10063 Views
  • 6 replies
  • 0 thanks

Sure signal cuts out mid call

I have twice now been on the phone, sure signal working fine and all lights on, when for no apparent reason all but the red power light goes off and I lose the call. Subsequently the sure signal reconnects and everything is fine again.

bigjohnt by 2: Seeker
  • 9945 Views
  • 6 replies
  • 0 thanks

SureSignal won't work.

Hi,I have been trying a Sure Signal version 2 on my account for about 2 months but find it very rarely works. I have been through and reset the box as per the tech advice  from the forum  but to no avail, I first tried it on my sons I Phone now on my...

Lights 1,2 and 4 on - Can't get 3G on Sure Signal 1

Hi, I am experiencing a similar issue to that mentioned in this thread: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/IOS-7-Update-Breaks-SureSignal/td-p/1716232/page/2 I have tried the standard troubleshooting steps, and the issue is not fixed...

steveb23 by 4: Newbie
  • 9239 Views
  • 3 replies
  • 0 thanks

Resolved! New phones and Sure Signal

This week I and my husband upgraded and now both have Samsung S3s, with new SIMs but retaining the same numbers. My phone has wifi but no network in the house (we have a Sure Signal as there is no mobile signal in the "depths" of rural Norfolk). We w...

janerb by 2: Seeker
  • 9992 Views
  • 3 replies
  • 0 thanks

Vodafone SureSignal 3 keeps stopping

I am experiencing a problem where my VSS3 keeps dropping out of service.  If I restart the unit it tends to start workign again within about an hour but then fails again, normally two or three times per day.  When it fails, it ends up with the power ...

Resolved! resync sure signal

please can you resync my sure signal Serial number 21196948810 as i have changed sim card but kept old number thanks

De-Register SureSignal

Hi I need to de-register my Sure Signal from a closed account as I have returned to Vodafone, can you help? Thanks

acdeag by 4: Newbie
  • 10150 Views
  • 4 replies
  • 0 thanks

Resolved! Registering Sure Signal

Hi,I just received my new SIM (pay monthly) and registered with Vodafone but the My Vodafone account seems to be down?I also bought a Sure Signal at the same time but is there anyway i can register this not through the My Vodafone account as i can't ...

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