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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74045 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229907 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204007 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Absolute Shocking Repair Service

This is just explaining how awful my repair experience has been with vodafone and I strongly suggest no one bothers paying insurance and just puts that money every month into a seperate account and just buys a replacmeent phone if anything goes wrong...

Siteue123 by 3: Seeker
  • 597120 Views
  • 8 replies
  • 0 thanks

Customer dis-service

In June I added a SIM only to my contract. The SIM--only did not work properly despite the best efforts of the helpdesk and the local Vodafone shop. Within the 30-day "dissatisfaction" period I cancelled the SIM-only. The first month's payment was re...

Sure Signal V3 not connecting

My Sure Signal lis all plugged in but after a few minutes the Internet (circle with an arrow going around it) icon just flashes (white).  It has been flashing at me for a day or 2 now. Vodafone help suggests I use Live Chat, but there are never any a...

Transferring a contract to a child who has just turned 18

My son has just turned 18 and is in his final year of 6th form college. His various phones have been on my account for years when he was a minor but now there's no theoretical reason he can't have it in his own name. He works part time and most of th...

Vodafone Broadband Router (Connect Router) - Technical Issue

For the last few weeks our Vodafone home router has been having frequent connectivity issues.  The issues only affect wireless devices and the ethernet connected PC has had no issues.  Basically, the connection randomly 'hangs', e.g. youtube thinks i...

Sure Signal not working Again

My Replacement Sure Signal3 stopped working last night, having worked for  nearly a month solid. Now getting a red flashing light and the last to icons solid orange. SN 42163167622 I have reset both router and Sure signal, but no change. Please Help ...

Tag1956 by 4: Newbie
  • 10327 Views
  • 2 replies
  • 0 thanks

Using suresignal with satellite broadband

I live in a rural property without a landline (£22 per month for nothing - less than 0.2Mb broadband speed!) so I have opted for Tooway satellite broadband.The problem is that the ping rate for my broadband is close to 1 second (normally less than 0....

Not registered on network message

Hi I have just set up my sure signal today and it works fine with my iPhone. I added my wifes phone to the Sure Signal account - she uses a Samsung GT-18200N (pay as you go) - she cannot however send any text messages or make any phone calls as it ke...

idunno by 2: Seeker
  • 11054 Views
  • 4 replies
  • 0 thanks

Virgin Super Hub 3 not communicating

 Hi All I've just moved to Virgin Cable (Vivid 200) over the weekend and have a Super Hub 3, but having an issue with my Vodafone Sure Signal V3 device, which stopped working at the point of switchover. I was on a BT Home Hub before. Initial investig...

Q84 by 2: Seeker
  • 9568 Views
  • 1 replies
  • 0 thanks

Sure Signal

Hi anyone - read the forum and just about ready to throw it away- not been working for a week - since losing a phone and upgrading to iPhone 6 - tried resetting it and speaking to tech dept to deregister  my number but still not working - can't acces...

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