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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73778 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229871 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203347 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

over charging

has anyone had additional charges on there bill for long text and picture messages even though you haven't even sent message on said day or only had incoming texts.when contacting vodafone they basicly just said tuff been with them since 1995 some wa...

My callers say I sound like a robot

I have to try calling again as my voice breaks up all the time and they can' understand me.... I have A gs8 6mths old the last week it' been constant and very annoying

Unlocking Motorola from abroad

I have received an unlocking code for my Motorola Moto G however I am in Australia and the instructions state the phone has to be in the UK for the code to work. How can I unlock the phone?

ayaatwr by 1: Seeker
  • 913 Views
  • 1 replies
  • 0 thanks

Fixed line access.

Hi,I can see on my first bill I have been charged £12.50 for "Fixed line access". Can anyone explain what this charge represents?When I signed up with Vodafone I included phone calls for £8 so am confused as to what this charge is.

hyb by 2: Seeker
  • 2313 Views
  • 6 replies
  • 0 thanks

Resolved! Shocking customer service and lies

Hi. I thought I would try on here as had an awful experience over the phone. I closed my Vodafone account December 2016. I confirmed this over the phone and also via online chat. I then had to remortgage my house due to it being up for renewal in Feb...

Samsung Galaxy Express 2 NUC code doesn't work

HiOn 17th January I requested an NUC code for my Samsung Galaxy Express 2 which I received the next day but when I tried to use it I just got the message saying it was unsuccessful.After online chat with Vodafone I was told that the only way to resol...

Walter2 by 2: Seeker
  • 1389 Views
  • 4 replies
  • 0 thanks

I have returned my iPhone X to cancel contract.

Hi, I have returned my iPhone X within 30days and vodafone Chat has confirmed the device has been received but the contract hasn’t been cancelled and the upfront payment of £149 hasn’t been refunded. Whenever I call 191 they pass me from one departme...

kingaman by 2: Seeker
  • 1349 Views
  • 4 replies
  • 0 thanks

Vodafone has left me totally screwed.

I can no longer talk to Vodafone on the phone or in store as I get no help or advice at all. I have a contract which has been going on for 10 months now and has never been used. I got a phone with it and within the 30 day return period I tried to ret...

Unable to remove content restriction on home broadband

My home broadband service started last week and I cannot connect to any VPN service.  After spending some time reading through other people who had similar problem the reason seems to be that Vodafone in their wisdom have grouped VPN provider in the ...

astreix by 2: Seeker
  • 1919 Views
  • 6 replies
  • 0 thanks
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