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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73679 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229853 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203292 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

DrayTek LTE router stopped connection to internet

Hi all,I have been using a DrayTek Vigor LTE router to connect to the internet via 4G. It was working well until yesterday lunchtime when it just stopped. Lights were stiil on but laptops wouldn't connect. Can still get 4G on mobile.Does anyone have ...

Lamecow by 1: Seeker
  • 1227 Views
  • 0 replies
  • 0 thanks

ASUS AC68-U / Vigor 130 set up

Hi allI have purchased a Vigor 130 and Asus AC68-U to try and replace the current router set up on my broadband.  I've obtained the PPPoE username and password from Vodafone and reverified both, having seen through various posts here that there were ...

domf52 by 1: Seeker
  • 3797 Views
  • 2 replies
  • 0 thanks

Mobile data not working out of UK

I moved to a monthly contract in May 2017 with 2 lines on Unlimited texts and calls plus 1Gb data on an LG K10 2017 phone (x 2) with Android 7. It included the "free use in Europe"  option although I must admit, I wasn't told that it would become fre...

JIMJ51 by 2: Seeker
  • 4340 Views
  • 6 replies
  • 0 thanks

Resolved! Memory issue when viewing pics?

I have an issue that has occured on my current phone (VF V8) and my previous Note 4 which is realy annoying. When flicking through pics on say Drive or Twitter I can flick through a dozen or so pics before all I get is a grey/brown square with no pic...

Suresignal V3 Problem

Haven't used my Suresignal for months, never got it working last time so I gave up. Having another try. Suresignal is registered, after previously being Suspended due to lack of use, but cant access the Vodafone system. Lights: Flashing power light, ...

AS-IT by 2: Seeker
  • 1063 Views
  • 2 replies
  • 0 thanks

Thank you

I couldn't find anywhere to pass this on. But after a nightmare with a phone order before Christmas and it getting lost and over 2 hours on the phone. Thank you so much to Ricardo in billing and james in upgrades for all their kindness and help. You ...

Vodafone Smart n8

How can I clear all messages from my Smart n8 email inbox (talktalk) at one go? I can delete them individually by swiping, but that will take a very long time.

donk by 2: Seeker
  • 1553 Views
  • 3 replies
  • 0 thanks

Unlocking an iPhone 5 that has not been used for a year

HiAs a family we have been with Vodafone for nearly 10 years on pay monthly deals.We have a spare iPhone 5s that we wish to unlock. My daughter used it (with her current Vodafone number) up until last January (when she got an iPhone 7 and just swappe...

iphone not charging

My father's iphone stopped charging 13 months into a 36 month contract.  He hardly used it. He's 78 - the Vodafone shop say that there is nothing they can do and cannot suggest what to do apart from contact Apple.  Is this ususal?  He's stressed abou...

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